Thank you for shopping at Zenith Premium. We value your satisfaction and strive to provide you with the best online shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
Exchanges
If you would like to exchange your item for a different product, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
• Opened or used skincare and beauty products (due to hygiene reasons).
• Gift cards.
• Personalized or custom-made items.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 5-7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
For any refund-related inquiries, contact us via:
📧 Email: zznethpremium@gmail.com
📞 Phone: 0712800981